Frequently Asked Questions (FAQ)

How long does shipping take?
Orders are processed within 1–3 business days. After that, delivery usually takes 5–13 business days.
You’ll receive a tracking link as soon as your order is on its way.✨

Do you offer free shipping?
Yes! We offer FREE shipping on all orders. No minimum required.
Because we work with trusted partners and streamlined shipping, we’re able to cover the shipping costs for you.💛

Can I track my order?
Absolutely. As soon as your package ships, you’ll receive a tracking number by email so you can follow it every step of the way.✨

What if the size doesn’t fit?
No worries, we’ve got you.
If the fit isn’t perfect, you can request a return or exchange within 14 days.
We want you to feel confident and comfortable in your Mylouanna pieces.💛

How do I exchange or return an order?
To return an item, contact our customer service at info@mylouanna.com. Please include your name, order number (e.g. #0000) from your confirmation email and the reason for the return. We will provide the return address and confirm the return. After confirmation, you may ship the item to us using the carrier of your choice.✨

Is it safe to pay on your website?
Yes, all payments are 100% secure and encrypted.
We accept trusted payment methods and your information is always protected.💛

What payment methods do you accept?
We accept payments via Mastercard, Visa, American Express, Apple Pay, Shop Pay, Maestro, Google Pay, PayPal. If you’re unsure whether your preferred method is accepted, check the payment page to view all available options. All transactions are processed through secure, trusted payment providers.✨

What if my order arrives damaged?
If something arrives damaged or incorrect, contact us right away and we’ll make it right.
We’re here to help, always.💛

Do you restock sold-out items?
Sometimes, but not always.
Many of our items are limited stock, so if you love it… don’t wait too long.✨

Can I cancel or change my order after placing it?
If you contact us quickly, we’ll do our best to help.
Once your order is processed, changes may not be possible. So double-check your details at checkout.💛

Where do you ship from?
We work with trusted partners to ship your order as quickly and safely as possible.
Every order is carefully processed and packed with care.✨

Why does shipping take a bit longer sometimes?
Because we focus on quality checks and careful processing before shipping.
This helps ensure you receive your item in perfect condition.💛