Return Policy

You have the right to cancel your order within 14 days of receipt without giving any reason. After cancellation, you have a further 14 days to return the product. We will refund the full order amount, including original shipping charges.

Return shipping from your home to our webstore is your responsibility. Please consult your carrier’s website for exact rates.

If you exercise your right of withdrawal, the product must be returned with all supplied accessories and, where reasonably possible, in its original condition and packaging.

To exercise this right, contact us at support info@mylouanna.com. We will refund the amount due within 14 days after you notify us of your return, provided we have received the product back in good condition.